SHIPPING INFORMATION
PAWNDIFY handles order verification, inspection, packaging, and handoff to our fulfillment facility. This initial handoff occurs within 48 hours after purchase. Full order processing—including verification, inspection, and preparation for dispatch—takes 3–7 business days. Once dispatched, transit time is 14–30 business days. All timeframes are calculated in business days only and exclude weekends and public holidays.
Scope of Our Shipping Commitment
We control the entire process from order confirmation through dispatch. That includes verifying payment, inspecting items, packaging securely, and delivering your order to the carrier we arrange. Responsibility ends the moment your package leaves our fulfillment facility and enters the custody of the carrier we select.
What We Control — And What We Don’t
We directly manage order preparation and carrier selection. We do not control how carriers operate once they receive your package. If you choose a non-PAWNDIFY carrier—either by request or independently—we transfer full responsibility for transit, loss, damage, or delay to you and that carrier. PAWNDIFY bears no liability for shipments arranged outside our system.
When Things Go Off Track
Delivery may extend beyond the 14–30 business day estimate due to factors beyond our control:
- Public holidays
- Severe weather conditions
- Customs inspections
- Transportation disruptions
- International carrier capacity
We remain responsible for lost, damaged, or misdelivered packages only when shipped via PAWNDIFY-arranged carriers. We will investigate and resolve those cases directly.
How to Get Help
If your shipment status is unclear or if you experience an issue covered under our transit responsibility, email cs@pawndify.com. Include your order number and a brief description of the concern. We respond to all shipping inquiries sent to this address.