Tracking & Delivery Visibility
Your tracking begins the moment your order ships — we send a confirmation email with a direct link to track your package via the carrier’s website. That link stays active for the full transit period and updates automatically as your package moves.
Just reply to your order confirmation email if you need help locating or interpreting the tracking details.
Order Accuracy & Corrections
We finalize orders immediately after placement to maintain speed and reliability. This means we’re unable to modify orders once they have been placed — including changes to items, quantities, or shipping options.
If you spot an error before clicking “Place Order,” please revise it there. After submission, no adjustments are possible.
Returns & Condition Requirements
Returns are considered only for items received in original condition: unworn, with all original tags attached and no visible signs of wear. Clearance items are excluded from return eligibility.
We do not offer direct exchanges. To receive a different size or style, return the original item following our condition requirements, then place a new order.
Wrong or Defective Items
If your delivery includes an incorrect, damaged, or faulty item, notify us within 30 days of delivery. Your message must include:
- Your order number
- Product name or code
- Clear photos of the item
- A concise description of the issue
We’ll review your request and respond with next steps — typically within one business day of receipt.
Pricing & Promotional Adjustments
If you forgot to apply a valid discount code at checkout, reach out to us as soon as possible with your order number and the promo code. We will make reasonable efforts to apply the discount retroactively — provided the code was active and applicable at time of purchase.
Just email cs@pawndify.com with those two details. No guarantees, but we’ll act promptly where feasible.
Inventory & Availability Updates
Items from our latest collections typically restock within a few weeks. Restocking timelines depend on supplier lead times and demand volume — we don’t hold inventory indefinitely, nor do we guarantee specific restock dates.
You’ll receive an automatic notification if you’ve signed up for alerts on out-of-stock items. No action is needed beyond providing your email during browsing.
