FAQS

How Can I Track My Order?
After your order has been shipped, we will send a confirmation email containing a link to track your package via the carrier’s website. Clicking the link allows you to monitor your order while it is in transit.

Can I Make Changes to My Order?
We process orders quickly to ensure timely delivery. As a result, we are unable to modify orders once they have been placed. Please double-check all details before confirming your purchase.

How Do I Return or Exchange an Item?
We accept returns for items in their original condition, with tags attached and no visible signs of wear, excluding clearance items. Direct exchanges are not available.

What Should I Do if an Item Is Out of Stock?
Items from our latest collections are typically restocked within a few weeks. Sign up with your email to receive notifications so you won’t miss the next availability.

I Entered the Wrong Shipping Address – Can It Be Changed?
Contact us immediately with the correct address. If the order has not yet shipped, we may update the shipping label. Once the order is packed or dispatched, changes cannot be made.

What Should I Do if I Receive an Incorrect or Faulty Item?
If you receive the wrong or defective item, email us within 30 days of delivery, including your order number, product name or code, photos of the item, and a description of the issue. We will assist you promptly.

I Forgot to Apply My Discount Code – Can I Still Use It?
Please contact us as soon as possible with your order number and promo code. We will make reasonable efforts to apply the discount.