PRIVACY POLICY

At PAWNDIFY, your data isn’t processed — it’s protected, purpose-limited, and under your control.

You Decide Why We Handle Your Data

We only handle personal information when it serves a clear, defined purpose tied directly to your experience with PAWNDIFY — whether that’s fulfilling an order, responding to support inquiries, preventing fraud, or maintaining the security and functionality of our website. If you reside in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR) and ensure any consent we rely on meets applicable legal standards.

You Control What Data Enters Our System

Information enters our system in two primary ways: first, through actions you take — like creating an account, placing an order, contacting customer support, subscribing to updates, or completing a survey. In those cases, we collect billing details, shipping addresses, contact information, payment-related data, and account credentials, strictly to carry out the service you requested.

Second, certain technical information arrives automatically when you interact with pawndify.com — including your IP address, browser type, operating system, device identifiers, usage patterns, diagnostic logs, and approximate location derived from IP-based or GPS-enabled services. None of this is gathered for unrelated purposes; each category supports operational integrity, security monitoring, or service improvement.

We Protect It — And Keep It Only As Long As Needed

We apply reasonable administrative, technical, and physical safeguards to defend your data against unauthorized access, misuse, alteration, or disclosure. These measures evolve alongside emerging risks and reflect industry-appropriate practices for systems handling personal information.

We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Statement — such as completing transactions, resolving disputes, or meeting legal recordkeeping obligations. Where a longer retention period is required or permitted by applicable law, we maintain data solely for that lawful purpose and no longer.

We Disclose Only When Necessary — And Never for Third-Party Marketing Without Consent

We share personal information with trusted partners who help us deliver services — including providers supporting payment processing, order fulfillment, customer support, analytics, and infrastructure operations. Any sharing is governed by contractual obligations limiting use to the specific task at hand.

We do not disclose personal information to third parties for their independent marketing purposes unless your consent is required by law — and in those cases, we obtain it before sharing. We may also disclose data when legally compelled — for example, in response to valid court orders, regulatory requests, or government authority demands — or during business transitions like mergers or asset sales, always subject to binding confidentiality and lawful transfer requirements.

You Direct How Your Data Is Used — And How It’s Handled Over Time

You determine how your data is applied in several concrete ways: you may opt out of marketing communications using unsubscribe links in emails or by contacting us directly; if you’ve given consent for a particular use, you may withdraw it anytime by emailing cs@pawndify.com; and if you’re located in the EEA, your rights under GDPR — including access, correction, deletion, restriction, and data portability — are fully honored.

We do not knowingly collect personal information from individuals under the age of 16, or the minimum age required under applicable law. If we become aware that such information has been collected, we promptly delete it. To verify identity and safeguard your privacy, we may request reasonable confirmation before acting on sensitive requests — and we respond to all privacy rights inquiries within the timeframe required by law, targeting completion within 30 days wherever possible.

We Notify You Before Changes Affect Your Data

If this Privacy Statement is updated — whether due to changes in legal requirements, technology, or how PAWNDIFY operates — the revised version becomes effective upon publication at https://www.pawndify.com/. Continued use of our services after that date means you accept the updated terms.

To act on your rights or ask questions about how your data moves through our systems, email cs@pawndify.com — we respond within 30 days, and always treat your request as priority.