You can cancel or return your order — but what’s possible depends on where it is in our process.
If your order hasn’t shipped yet — you can cancel it
You’re free to cancel your order at any point before it ships or enters production. If we approve your cancellation request during that window, we’ll issue a **full refund** directly to the **original payment method** you used. Once an order has been shipped, however, cancellation is no longer possible — at that stage, your option is to return the item under our return policy.
Order processing typically takes **2 to 7 business days**, so if you need to cancel, reaching out early gives us the best chance to act before fulfillment begins.
If you changed your mind — returns are open for 14 days
You may request a return within **14 days of receiving your order**, provided the item meets three conditions: it must be **unused**, in the **same condition as received**, and packed in its **original packaging**. You’ll also need to supply proof of purchase — like your **order confirmation** or **receipt** — to help us verify eligibility.
Before mailing anything back, you must contact our team first. We’ll confirm whether the item qualifies and give you personalized return instructions — including the correct address to use.
If the item arrived damaged, incorrect, or incomplete — we cover return shipping
When the issue stems from something on our end — such as an **incorrect item**, **damaged goods**, or another **issue attributable to PAWNDIFY** — we’ll handle the return shipping cost. You won’t be asked to pay to send it back. In those cases, we’ll provide prepaid return details once your request is reviewed.
For returns unrelated to product quality, damage, or order accuracy — like a change of mind or size preference — you’ll be responsible for return shipping costs.
Once your return reaches us — here’s how refunds move forward
After we receive and inspect your returned item, we’ll send you an **email confirmation** acknowledging receipt and letting you know whether your refund has been approved. If approved, the amount will go back to your **original payment method**. Refund processing is generally completed within **7 days after approval**, though the time it takes for funds to appear in your account depends on your bank or payment provider.
If your refund hasn’t shown up yet — here’s what to try first
If your refund is delayed, follow these steps in order:
- Check your bank account or card statement — refunds sometimes take a few extra days to post
- Contact your credit card provider to confirm whether the refund has been processed on their end
- Reach out to your bank if the delay persists beyond typical processing windows
If you’ve done all three and still haven’t seen the refund, email us at **cs@pawndify.com** — we’ll investigate right away.
To get your return address — start with us
We don’t publish a generic return address because each case requires verification and customized instructions. So before packing anything up, please contact our customer service team at **cs@pawndify.com**. We’ll reply with your specific return address and next steps — usually within 1 business day.
No matter the reason, we’ll respond to every request at **cs@pawndify.com** within 1 business day — and keep you updated every step of the way.
